Delete your Photohawk Friends & Family account
You can delete your Friends & Family account at any time: in Friends & Family, where it happens straight away, or by asking us by email.
In Friends & Family
- Open Friends & Family.
- Go to Sharing and privacy.
- Tap Delete account, and confirm.
What is deleted
- Your account, with your profile and settings on our servers.
- Your chats: chats you started are deleted for everyone. In other chats, the messages and photos you sent are removed and you leave; the other people's messages stay with them.
- Every share you started or accepted, every invite, the photos you shared, and shared photos still waiting to reach you (they're stored encrypted until they arrive).
- Your devices and notification tokens, being found by your email or phone, and your place on the waitlist.
- Your face data in our cloud face-matching service: your whole face collection, at once, and the kept face cut-outs (unreadable at once, gone within 24 hours).
Deleting your account in Friends & Family also deletes the face data on your phone. Your photos stay in your phone's library, and photos other people already saved stay with them. If you ask us by email instead, tap Delete all face data in Friends & Family, or delete Friends & Family from your phone, to remove the face data on your phone.
What we keep
- If you also use your Photohawk account for Photohawk Studio, your Friends & Family data is deleted and the account itself is kept for your Studio workspaces.
- Records the law says we must keep, such as purchase and print order records (without your delivery address once an order has been delivered).
Deleting your account doesn't cancel a subscription. Cancel it in your App Store or Google Play subscriptions.
No Friends & Family on your phone? Ask us by email
Email us from the address you use for Friends & Family. We'll delete the account and its data, and tell you when it's done, within 30 days.
If the button doesn't open your email app, write to support@photohawk.com