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Photohawk app: Terms of Use

Version: 1.3
Effective date: 5 November 2026
Published at: photohawk.com/personal/terms

These terms are an agreement between you and CLOUDCONCUR LTD (company no. 13399913), trading as Photohawk, 23 Caldey Gardens, Ingleby Barwick, Stockton-on-Tees, TS17 5HW, United Kingdom ("Photohawk", "we", "us") for the Photohawk app (in the app stores as "Photohawk") and the services that support it ("the app"). By using the app you agree to them. If you don't agree, don't use the app.

1. What the app does

The app scans the photos on your phone, on your phone, to find the people, pets and places in them and to group faces into people (with face cut-outs matched in our cloud, section 5), lets you search them, and lets you share photos and chat with other people. You need a Photohawk account to use it; some features need the Photohawk subscription.

2. Your account

  • You need a Photohawk account to use the app. It is the same account used by other Photohawk apps.
  • You must be at least 13 years old (16 where local law requires) to create an account.
  • Give accurate details, keep your password safe, and tell us if you think your account has been used without permission. You are responsible for what happens in your account.
  • You can delete your account at any time (see the Privacy Policy).

3. The Photohawk subscription

  • The Photohawk subscription is monthly and covers the app's features for you: face grouping, timelines, automatic sharing and trip mode, unlimited group chats, a year's keeping of the photos and messages you send, and sending only the best of similar shots. New subscribers can start with a 7-day free trial. Without the subscription you can still scan and search your library, share one time, chat, start up to 3 group chats of 3 or more people, and receive photos.
  • Receiving and viewing the photos people share with you, and chatting in chats you're invited to, are always free.
  • The price of the subscription is shown in the App Store or Google Play before you subscribe. There is no annual subscription.
  • Free trial: unless you cancel at least 24 hours before the trial ends, your subscription starts and you're charged when the trial ends. The App Store and Google Play offer a free trial once per store account.
  • Subscriptions are sold and billed by Apple (App Store) or Google (Google Play) under their terms. Payment is taken when you subscribe (or when a free trial ends). The subscription renews each month until you cancel; cancel at any time, at least 24 hours before renewal, in your App Store or Google Play account settings. Refunds are handled by Apple or Google under their policies.
  • If your plan ends (including a free trial that ends without a subscription): face grouping keeps working, and your face data is not deleted (the Face Data Policy says when it is); the plan's other features stop. Photos already sent stay with the people you sent them to, and receiving and chatting stay free.
  • We may change prices with notice as required by the stores and the law; a change applies from your next renewal.

Prints and photo products

  • Where the app offers them, you can order prints, framed prints, canvases and photo books of your photos. They are made and delivered by our print partner, Prodigi, and paid for by card (including Apple Pay or Google Pay) through Stripe, not through the App Store or Google Play. The price, delivery cost and delivery estimate are shown before you pay.
  • You can cancel an order free of charge until it goes to print. If an item arrives damaged, misprinted or doesn't arrive, tell us at support@photohawk.com within 30 days of delivery and we'll reprint it or refund you in full. This doesn't affect your legal rights as a consumer.
  • Order only prints of photos you have the right to print.

4. Your photos and content

  • Your photos remain yours. We claim no ownership of them.
  • When you share photos, you give us a limited permission to store, encrypt, transmit and deliver them to the people you chose, only to provide the app. Shared photos are encrypted end to end, so we can't see them.
  • You may share only photos you have the right to share. Respect the privacy of the people in your photos; don't share photos of someone with a person who shouldn't have them.
  • Automatic sharing sends new photos of a person to the person you chose, without asking each time (unless you turn on "check before sending"). Check that you have chosen the right person and address. You can stop a share at any time.

5. Face grouping and cloud face matching

Grouping the people in your photos is what the app does. Before it scans, the app asks for your explicit consent, twice and separately: to face grouping, and to cloud face matching, which sends small face cut-outs, never your photos or videos, to your own face collection in our cloud service, run for us by Amazon Web Services in the EU (Ireland). Both are needed to use the app; if you don't agree, no face data is made and you can delete your account. You can withdraw your consent at any time with "Delete all face data". Face data is kept and deleted as the Face Data Policy describes. Face grouping starts with the Photohawk subscription or its free trial, and keeps working after the subscription ends. The app is not offered in Illinois. Grouping is automatic and can be wrong: check who is in a photo before you share it.

6. Receiving photos and chats

Receiving photos and chatting are free. You can decline an invite, leave a chat, and stop receiving at any time. Photos and messages you receive belong to the person who sent them (or whoever holds their rights); use them respectfully and in line with the law. Chats are private, between people who were invited; you can report a message, photo or person, and block someone, from any chat.

7. Acceptable use

Don't use the app to:

  • share or send content that is illegal, sexual content involving minors, or content that harasses, threatens or invades someone's privacy;
  • share photos of people who have asked you not to, or to track or identify strangers;
  • send unwanted invites (spam) or invite people you don't know;
  • break, overload, reverse engineer or get around the app's security or limits, except as the law allows; or
  • break the law or anyone else's rights.

We may suspend or close accounts that break these terms, and report illegal content where the law requires. Report abuse from the chat (Report) or to support@photohawk.com; we review every report.

8. The app and changes to it

We license you to use the app on devices you own or control, for personal, non-commercial use. We may update, change or stop features. If we stop the service entirely we will give reasonable notice so you can keep your photos (which stay on your phone and in your recipients' libraries).

App Store users: these terms are between you and Photohawk, not Apple. Apple is not responsible for the app or its support, and Apple's standard Licensed Application End User License Agreement applies where these terms don't cover something.

9. Disclaimers

The app is provided "as is". Scanning, grouping and search are automatic and can miss or mislabel people and things. We don't promise the app will always be available or error-free, or that every photo will be found or delivered. Keep your own backups of your photos. Nothing in these terms limits rights you have as a consumer that can't be limited by law.

10. Limitation of liability

To the extent the law allows, Photohawk is not liable for indirect or consequential losses, or for loss of data, and our total liability for any claim about the app is limited to the greater of the amount you paid us in the 12 months before the claim and £50 (or the equivalent in your currency). Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or anything else that can't be excluded by law.

11. Ending this agreement

You can stop using the app and delete your account at any time. We may end or suspend your access if you break these terms, or if the law requires it.

12. Law and disputes

These terms are governed by the laws of England and Wales, and disputes go to the courts of England and Wales, except where the law of the country you live in gives you the right to bring a claim at home or to rely on its consumer protection laws.

13. Changes to these terms

We may update these terms. We'll tell you in the app before material changes take effect; if you keep using the app after that, the new terms apply.

Version history:

  • 1.3, 5 November 2026: the paid plan is called "the Photohawk subscription" (it no longer has a name of its own); nothing else changes.
  • 1.2, 4 November 2026: one plan, Personal; the Family plan is no longer offered.
  • 1.1, 28 October 2026: chats; face grouping and cloud face matching needed to use the app; a plan ending no longer deletes cloud face data; the Personal plan's features as they are now (no text in photos).
  • 1.0, 20 October 2026: first published version.

14. Contact

CLOUDCONCUR LTD (company no. 13399913), trading as Photohawk, 23 Caldey Gardens, Ingleby Barwick, Stockton-on-Tees, TS17 5HW, United Kingdom. Email: support@photohawk.com. Support: photohawk.com/personal/support.