Troubleshooting and support
A paused scan, missing photos, signing in, and how to reach us.
- Contact Photohawk app supportHow to reach us about the Photohawk app: email support@photohawk.com from your account's address, with the subject starting “Photohawk app:”.
- Problems signing inWhat to do when Photohawk won't sign you in, Face ID can't sign you in, or the app asks you to sign in again.
- Scan paused, or photos missingWhy a Photohawk scan pauses and how to get it going again, and what to check when photos or people don't show up.
Still need help?
Email us from the address you use for your Photohawk account, and tell us what you were doing and what happened. Start the subject with “Photohawk app:” so your message reaches the right team.