A real person reads every message.
Email us
Email support@photohawk.com. In Photohawk, Sharing and privacy → Help and legal → Email us opens an email with the subject already started for you.
- Write from the address you use for your Photohawk account, so we can find it.
- Start the subject with Photohawk app: (for example, "Photohawk app: scan paused"), so it reaches the right team.
What to include
- What you were doing, and what happened.
- What the screen said: a screenshot helps.
- Your iPhone model and iOS version, and the app's version (in your iPhone's Settings → General → iPhone Storage → Photohawk).
- For scan problems, what Sharing and privacy → Scanning → Last scan problem says.
We'll never ask for your password.
Help in the app
Sharing and privacy → Help and legal has Help and support (these articles), Email us, the privacy policy, the terms and the face data policy. Everyone can reach them, whatever their plan, and the sign-in screen links to help too.
Before you write
These answer the most common questions:
- Scan paused, or photos missing
- Problems signing in
- Manage, cancel or restore your subscription
- Delete your face data or your account
Questions people ask
How quickly will you reply?
A real person reads every message. We aim to reply within two working days.
Should I send my photos?
No need. A screenshot of the screen that shows the problem helps, but please don't send photos of other people unless we ask.
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