You can delete your face data, or your whole account, at any time. Both start in Sharing and privacy: tap the gear on Home (or the Settings tab if you only chat).
Delete all face data
- In Sharing and privacy, under Face data, tap Delete all face data.
- Confirm. This erases every face group, name and piece of face data, on this phone and in the cloud. It can't be undone.
Your photos stay. Deleting face data is how you withdraw your agreement, so Photohawk then asks for your agreement again before you go on, or you can delete your account. If you're offline, the cloud copy is deleted as soon as your phone is back online.
Delete your account
- In Sharing and privacy, under Account, tap Delete account.
- Read what's deleted and confirm.
Straight away, this deletes:
- Your chats. Chats you started are deleted for everyone. In other chats, the messages and photos you sent are removed and you leave; the others' messages stay with them.
- Photos you shared, and photos still waiting to reach you.
- Your face data, on this phone and in the cloud.
- Your invites, and being found by your email or phone.
Photos saved in your phone's library, and photos others already saved, stay.
Other ways
- Deleting the app erases the face data on your phone. The cloud copy is deleted after 3 years without using Photohawk, or sooner if you ask us.
- Without the app: follow the steps on the account deletion page.
- Ask us: email support@photohawk.com from your account's address. Cloud face data is deleted within 30 days of a request.
Questions people ask
Does deleting my face data delete my photos?
No. Deleting face data never deletes photos or videos from your phone.
Does deleting my account cancel my subscription?
No. Your subscription is billed by Apple: cancel it in your Apple Account's subscriptions, at least 24 hours before it renews.
Can I delete my account without the app?
Yes. Follow the steps on photohawk.com/personal/delete-account, or email support@photohawk.com from your account's address.
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