Plans and billing
Plans, storage, usage bills, custom domains and closing a workspace.
- Close your workspaceAn owner can close the workspace from Account & Billing. It permanently deletes all photos, videos and galleries; a final usage bill may follow.
- Free-download galleries: how billing worksEach plan includes free-download photos every month. Every photo uploaded to a free-download gallery counts, including ones later deleted or re-uploaded.
- Plans: Lite, Pro and MaxWhat the Lite, Pro and Max plans include from 1 November 2026, and what changed for existing workspaces.
- Upgrading or downgradingSwitch plans from Account & Billing. Changes take effect straight away, with a prorated charge or credit on your next invoice.
- Use your own domainOn the Pro and Max plans, show your galleries on your own domain, like photos.yourbrand.com, by adding one DNS record.
- What happens if I go over my storage?Extra storage is billed in packs, and nothing is deleted. Without a card on file, new uploads pause until you add one.
- When will I be charged?Your plan is billed on its renewal date; usage such as extra storage and free-download photos is billed at the start of the next month.
- Why was my account suspended?Workspaces are suspended when an invoice is still unpaid 7 days after it's due, or for misuse. Pay the invoice and it reopens automatically.
Still need help?
Our support team answers every message, usually within one working day.