Sorry about that. It can happen if the checkout page was refreshed or the payment was submitted twice.
Contact the support address in your order confirmation with:
- your order reference or references,
- the email address you used for the order.
Once the payments are checked, any duplicate is refunded. Refunds usually take 3 to 5 working days to reach your account, depending on your bank.
Sometimes a bank shows a temporary hold that disappears on its own within a few days.
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