If your payment is declined or fails
Card payments are processed by Stripe and, in some countries, other regulated payment providers. A decline comes from your bank or the provider, so:
- Check the card number, expiry date, and security code.
- Approve the payment if your banking app asks you to.
- Try again, or try another card or payment method.
- If it's still declined, your bank can tell you why.
If checkout says The prices in your basket have changed or Something in your basket is no longer available, review your cart and try again.
Payment methods
The ways to pay depend on the gallery and its country, so not every gallery offers the same ones. You can pay by card everywhere. Some galleries also offer local methods, such as Touch 'n Go in Malaysia, or FPX online banking where the photographer's account supports it, and some offer PayPal.
If the method you'd like isn't shown, that gallery can't take it. Choose a card or another method that is shown.
You paid but got no email
- On the page straight after paying, Thanks for your order! shows your downloads and your reference number. Keep that reference.
- You usually get a receipt, Receipt for order and your reference, and separately your download email, Your photos from gallery are ready to download.
- Check your junk or spam folder, and the email address you typed at checkout.
See Where are the photos I bought? for more. Still nothing? Contact the support address on the order page or in your receipt, quoting your reference number.
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