Purchases are final once the photos or prints have been delivered, but refunds are considered case by case, for example:
- an order placed twice by mistake,
- downloads that failed and can't be sent again.
A refund can be for the whole order or part of it. Prints that have already been made or shipped can't be refunded; if one arrives damaged or faulty, it's replaced instead (see My print arrived damaged).
To ask for a refund, contact the support address in your order confirmation with your order reference and a short description of the problem.
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