My print arrived damaged

Sorry. Send your order reference and photos of the damage and packaging, and a replacement will be arranged.

Updated October 29, 2026

Sorry to hear that. Prints are packed securely, but parcels sometimes get damaged in the post.

Contact the support address in your order confirmation with:

your order reference,
photos of the damaged print and its packaging.

The lab is then contacted for you, and a replacement or another solution arranged.

Was this article helpful?

Can I get a refund?Refunds, full or partial, are possible for problems such as duplicate orders or failed downloads. Prints already made or shipped can't be refunded.
My print's colours look different from my screenScreens are backlit, so prints often look a little darker or less vivid. If the difference is big, send a photo of the print for a check.
Can I change my print order?Prints can be changed until the order goes to the lab, so ask straight away. Prints already made or shipped can't be refunded.
Can I track my print order?Lab orders get tracking details or a delivery estimate once they ship. Orders the photographer makes themselves are tracked with them.

Still need help?

Our support team answers every message, usually within one working day.

A question about a particular gallery, download or order? The photographer or event that runs the gallery can help too: their contact details are in the gallery.

Email support@photohawk.com

My print arrived damaged

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