Photohawk

I got the wrong photos

Bought photos are put right through the support address in your order email. For free downloads, check your selection and download again.

Updated October 29, 2026

Sorry about that.

  • Photos you bought: contact the support address in your order confirmation with your order reference and, if you can, the file names of the photos you expected. The order is checked with the photographer or the print lab, and the right photos are sent to you as soon as possible.
  • Free downloads: go back to the gallery, check you're in the right gallery and have selected the right photos, and download them again.

If something still isn't right, contact the photographer or event that runs the gallery: their contact details are in the gallery.

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Our support team answers every message, usually within one working day.

A question about a particular gallery, download or order? The photographer or event that runs the gallery can help too: their contact details are in the gallery.