This usually happens when the mobile number was mistyped at checkout, or had no country code (such as +44), so the photos went nowhere.
Your photos are also in your order email, so you can download them from there straight away.
To have them resent to WhatsApp, contact the support address in your order confirmation with:
- the email address you used for the order,
- your correct mobile number, with the country code.
Only photos are sent by WhatsApp; videos and reels come by email.
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