Videos sit in a gallery alongside the photos. Photohawk scans the footage like photos, so people who search by selfie or bib number find the moments they're in.
Upload your videos
Upload MP4 or MOV files with the web uploader, the same way as photos, into the collection you want. If your footage is in another format, export it as MP4 or MOV first.
Shoot it however suits your event: one long video, several short clips, or clips from different points on the course, such as the start, the finish and a few spots in between.
Processing
After a video uploads, Photohawk makes a playable copy and scans the footage. It usually takes about 15 minutes per hour of footage. Until it's done, the video won't appear in search results. The gallery's Photos & Videos tab shows each video's status.
In the gallery
Visitors can browse a gallery's videos and play a short, watermarked preview. When they search, they see the moments they appear in. The original is what they buy, or download in a free-download gallery.
Selling videos
To sell videos, the gallery's product list needs a Video product with a price. If a video has processed but the product list has no video product, nobody can buy it. See Product lists.
A video isn't showing
Check that:
- The upload finished.
- Processing has had time to finish.
- It's in the right gallery.
- The gallery's product list includes a video product.
If it still doesn't appear, email support@photohawk.com with the gallery's name and the video's file name.
Questions people ask
Which plan do I need for video?
Video upload is part of the Max plan from 1 November 2026. On other plans, the Videos section shows an upgrade prompt.
How long does processing take?
Usually about 15 minutes per hour of footage, but it varies.
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