1. Check the email address
The most common reason is a small typo in the email address, such as an extra dot or a missing letter. A different email address is a different account.
2. Reset your password
On the sign-in page, choose Forgot password? and enter your email address. If an account exists for it, you'll get a reset email. If nothing arrives, check your spam folder; if it still doesn't come, the account may have been created with a different email address.
3. Check your invite
If someone invited you to their workspace, the invite email has a temporary password. Invites sent from 1 November 2026 have to be used within 7 days. If yours has expired, ask the person who invited you to re-send it from Team & Users.
4. Ask your workspace for help
An owner or administrator can help a team member sign in from Team & Users, and can re-send an invite.
Still stuck?
Email support@photohawk.com with the email address you think you signed up with, your workspace's name, and a screenshot of any error.
Was this article helpful?