Owners and administrators can refund card orders straight from Photohawk.
Refund a card order
- Go to Orders and open the order.
- Choose Refund order.
- Enter the amount. It starts at the remaining refundable amount; enter less for a partial refund.
- Enter a Reason for refund, such as "duplicate order" or "customer request".
- Choose Refund to confirm.
The buyer is refunded through Stripe and the order shows Refunded or Partially refunded. Refunds can't be undone. Banks usually take 3 to 5 working days to return the money.
Orders paid another way
Orders paid with another method, such as a local wallet or bank payment, can't be refunded from your account. Email support@photohawk.com with your workspace's name and the order ID, and we'll process it.
If you use your own Stripe account
You can also refund a payment from your Stripe dashboard: search for the order ID, open the payment and choose Refund payment.
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