Find the order
Go to Orders in the main menu (or the gallery's Orders tab). Choose Filters and search by order ID, name or email, then open the order.
Resend the email
Check the email address on the order with the buyer first: a typo at checkout is the most common reason an order doesn't arrive. Then choose Resend confirmation email. The buyer gets a fresh email with every digital item in the order: photos, videos and reels.
Ask them to check their spam or junk folder too.
Resend by WhatsApp
WhatsApp delivery is for photos only; videos and reels always go by email.
- In the order, choose Resend WhatsApp message.
- Check the Mobile number, including the country code (such as +44). Correct it if needed.
- Choose Send.
If it still doesn't arrive, ask the buyer to contact support@photohawk.com.
On the Max plan, Photohawk's support team handles buyers' delivery questions for you.
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